Payments and Deposits

The Music Zoo Loves Options

We want the buying process to be simple and easy. That's why we offer a number of great options to pay for your new guitar, amplifier, effect pedal, or accessory! If you have questions, would like to put an item on hold, setup a payment plan, or just straight buy something, please contact one of our sales associates today!

Affirm Financing

Get the great new gear you want today and make payments later! The Music Zoo offers a number of different monthly terms lengths with APRs as low as 0%. Choose Affirm on checkout to get approved instantly. Click here to learn more about Affirm and get pre-approved!

The Music Zoo Credit Card

Make easy monthly payments on the gear you really want! We've partnered with Synchrony Financial to offer this special card which allows you to make numerous purchases over time. We also partner with brands like Taylor and Martin to offer special promotions on select gear. Sign up in minutes and receive instant approval. Your Music Zoo Credit Card will be ready to use immediately. Click here to apply for The Music Zoo Card!

Credit Cards

We accept all major credit cards for online, phone, and in-store purchases. Please note that we take card and customer security very seriously to protect both you as well as ourselves. Our website provides secure checkout, and our systems are PCI compliant. There may be additional verification requirements necessary when making a large purchase. Some purchases will be required to ship to the billing address of the card account.

PayPal

The Music Zoo accepts PayPal for all orders including guitars, amplifiers and accessories! If you have a PayPal account, like using PayPal Credit, or have a linked card, you can make an online, phone, or in-store purchase at The Music Zoo. Please note that your PayPal account must be verified and your shipping address confirmed for us to accept your payment. All payments must be completed and cleared prior to shipping.

Amazon Pay

Have an Amazon account? You can use it to place your next order right here on our site! Simply click the Amazon Pay option on checkout, and use your Amazon credentials to complete your purchase. Not only is this option safe and secure, it saves time by using the address and payment options already saved in your Amazon account.

Google Pay & Apply Pay

If you use Google Pay or Apply Pay, these options are available on our site through our secure checkout. Just view your cart and select the appropriate payment button to proceed to checkout. You'll be directed through and your new gear will be on the way!

Customized Payment Options

If you need a little time, we can help develop a custom option that works just for you. We're happy to put any item on hold with a small deposit, generally around 20% of the item price. The full balance is usually due within 30 days, and you can use any of the above options to make your purchase. You can also use multiple payment options to finalize your order and have it shipped today. Just contact our sales team to begin!

Custom Orders

Order your next Custom Shop Guitar from The Music Zoo! Our team is dialed in to custom orders. We've helped hundreds of players build their dream guitar! Custom Order items and Custom Made Guitars require an up-front deposit. We will work with you to ensure the specs are 100% correct prior to ordering from the manufacturer, and ensure that your custom order is built to perfection. Unfortunately no changes can be made once the order is placed. Generally custom orders cannot be cancelled and the deposit is non-refundable. Speak with your sales representative for more information about custom orders.

Product Availability

Finally, we maintain a number of selling channels as well as a brick and mortar storefront, so real-time product availability may be delayed in rare instances. Many of our items are one of a kind and individually photographed, so when that one item sells, there may be a small delay before it disappears from our site, Reverb, eBay, etc. All items are therefore subject to availability at the time of your purchase. While we work hard to keep our product inventory and pricing accurate, we reserve the right to cancel and refund in full any order due to incorrect listing info, inventory quantity, or advertised price solely at our own discretion.

Helpful Links

Below you'll find a number of useful links including support, shopping, and financing options. Also be sure to check out our news and reviews, or enter to win free gear!