Worldwide Shipping

Order Online Now and Get New Gear Delivered Right to Your Door!

The Music Zoo will ship your guitar, amplifier, pedal, or accessories right to your door. Shipments originate from our facility on Long Island here in Farmingdale, New York. We ship worldwide using UPS and United States Parcel Service (USPS).  Some manufacturers do not allow us to sell outside of the United States.  Please contact us for more information on restricted brands if you live outside the United States.

Get Your Order Tomorrow and Save!

The Music Zoo loves to pass savings on to our customers! When you order online, choose UPS Next Day Air, 2nd Day, or 3-Day Select service and save up to 50% off the UPS Retail Published Rates! (Yes, the UPS rates displayed on checkout are discounted already.) Get the guitar of your dreams delivered as soon as tomorrow, and take advantage of our cost savings on UPS expedited shipping rates!

Spend $150 on select New Gear and Score Free Shipping!

Spend $150 on your order of select New Gear and score Free Shipping! Free shipping is equal to economy ground service and is limited to orders shipping within the United States. Exact charges to all other locations. Used, Vintage, and select oversized items are excluded from free shipping, actual shipping charges apply to Used Gear and Oversized Items. Expedited options available on checkout. Save up to 50% off the UPS published retail rates with expedited shipping.

Free Shipping Policy

A few key things to note about how our Free Shipping offer works:

• Our Free Shipping offer is available in the US only. International addresses do not qualify.
• Only orders placed online through our website qualify for free shipping. Free Shipping cannot be included on phone or email orders.
• If you return your entire order, then the full cost of shipping will be deducted from any refund or credit.
• If you return only part of your order, then just the line item shipping cost will be deducted from your refund for each item returned.
• Used and Vintage items do not qualify for free shipping.
• New condition Oversized and Overweight items do not qualify for free shipping.
• Free Shipping may not be combined with other discounts or offers.
• Free Shipping is equal to economy ground shipping methods and may be shipped at our discretion.

Sales Tax

We collect sales tax for shipments to the states of Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey,  New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin.

In-Stock Items

All products listed on our site as "in-stock" are available in our warehouse for immediate order. Our handling time to ship your order is generally one business day. Please allow 24 hours to receive your tracking number. Orders placed on weekends will not ship until the next available business day. If for some reason there is a delay processing your order, we will contact you right away.

Pre-Order Items

All products listed on our site as "pre-order" will be shipped once we receive them from the manufacturer. Every effort is made to keep accurate estimated delivery dates, but unfortunately the actual date your order will ship may vary due to circumstances out of our control. The full purchase price of a pre-order item will be billed to your payment method at checkout. Pre-order items ship as soon as they are available at no extra cost to you. If your order has multiple items, in-stock products will ship immediately. For additional purchase options, please contact our sales team.

Packaging

Most items ship in the original manufacturer's box. Every item that leaves The Zoo is professionally packed and fully insured for the purchase price.  We ship many items every day, and our shipping department knows how to keep your gear safe during transit.

Real Time Shipping Quotes

Spend $50 and qualify for Free Standard US Shipping. But what if you want your order expedited, or you live outside of the US? Just put your new gear in the cart and proceed to checkout. You can get real time shipping quotes to your area with no obligation to buy or finalize your purchase. We offer Next Day, 2-Day, 3-Day, and International Options on checkout!

International Orders

International shipments are generally subject to Customs Duties (VAT Charges) above and beyond the purchase price and shipping charged by The Music Zoo. We do not lower declared values on international packages. Customers should consult Customs in their own country about these additional charges prior to purchasing. We also provide the ability for select countries to pre-pay customs and import duties right on checkout. For a customs quote, add an item to your cart and enter checkout to see rates. Unfortunately import duties and taxes cannot be refunded or reimbursed if you elect to return your order.

Other Shipping Agents (i.e. FedEx, DHL)

You may choose to use your own shipping account, but you'll need to contact our sales department for arrangements. In using your own shipping account you assume all liability for damaged and lost shipments, though we can assist you in providing documentation regarding the value of the item. We strongly encourage you to insure your shipment for the full purchase price.

Damaged Goods

If an item arrives with any issue or amount of damage not disclosed prior to purchase, please hold the item, be sure to retain all packing materials and contact us immediately. Please allow us the opportunity to help prior to lodging a claim with your credit card company or PayPal. We will arrange for the item to be picked up and inspected immediately. Please do not send the item back yourself unless instructed by The Music Zoo, this will greatly complicate the process. We will work with you to replace the item or refund you in full if the item is not replaceable.

Helpful Links

Below you'll find a number of useful links including support, shopping, and financing options. Also be sure to check out our news and reviews, or enter to win free gear!